Reputation Management
Monitor, manage, and improve your online reputation
Manage all your reviews from one place
Get insights through AI and machine learning
Be found everywhere customers are searching
Track every conversation across the web
See how you stack up against the competition
Our online reputation management software has helped many businesses manage hundreds of customer reviews, mentions, and online listings.
Never miss an online review again
Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.
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Online reviews have supplanted word-of-mouth marketing in a revolutionary way. Every year, more people flock to popular social and review platforms like Yelp, Facebook, and Google to both praise and criticize local businesses.
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However, for many companies, keeping up with the constant stream of customer feedback is a major time-suck, and understanding how to respond appropriately is a source of confusion and frustration.
Respond directly to reviews from one place
Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.
Respond to the most important reviews from the dashboard
Customize your own templates with dynamic fields
Utilize our expert team to handle review responses
Get business insights using artificial intelligence
Harness the power of artificial intelligence to analyze online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business!
Discover top trending keywords
See a timeline of notable moments in customer opinion
Drill into specific reviews
Compare locations to understand brand sentiment as a whole
Use real reviews to get more customers
Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.
Customize the widget for your brand
Easily plug the widget into any website to show off reviews anywhere
Click the Share button to show off the best reviews on social networks
Have your business found across more than 100+ sources
See everywhere you’re listed and everywhere you’re not, no manual effort required! Ensure you can be found everywhere potential customers are looking.
Follow prescriptive changes to make improvements
Compare the business to the industry
Utilize our expert team to handle listings management
Manage all Google Q&A activity
Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!
Be alerted to new questions for quick action
Ensure existing questions have accurate answers
Ask and answer FAQs to help customers find information fast
Scan the web for every mention, good and bad
Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.
Set up keyword search terms to receive relevant industry content
Understand if the mention is positive, neutral, or negative so you can take action
Keep an eye on the competition
Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement.
Compare search engine Share of Voice with top competitors
Track social audience engagement overtime across Facebook and Twitter
Benchmark against the industry average review ratings and listing accuracy
Do it all with
Reputation Management
Correct and manage online listings on 35+ sites
Monitor online reviews across 100+ sites
Respond easily to reviews with customizable templates
Compare the business to competitors and the industry average
Monitor a feed of social media activity
Stay on top of new conversations with reports and alerts
FAQ
why is online review monitoring important?
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.
how do you target the perfect audience for my FB & ig ads?
We use the Facebook pixel, it's a piece of code that is placed on your website and lets us measure, optimize, and build audiences for your campaign. When a user visits your website and takes an action (ex. Making a purchase, submitting a form), the pixel is triggered and reports the action. This allows us to track when a customer completed an action after seeing your Facebook ad. This gives us the ability to reach this customer again by using a custom audience or create a lookalike audience based on users who have already converted.